Jacksonville Airport JAX: Help & Info Guide (2024)

Navigating JAX's Terminals

Jacksonville Airport has three terminals: Concourse A, Concourse C, and the Main Terminal. Concourse A has 10 gates and is primarily used by Delta Airlines. Concourse C has 6 gates and is used by American Airlines and Southwest Airlines. The Main Terminal has 20 gates and is used by various airlines, including United Airlines, JetBlue Airways, and Spirit Airlines.

When navigating the airport, it's important to know which terminal your airline is located in. You can find this information on your boarding pass or by checking with your airline before arriving at the airport. Once you know your terminal, follow the signs and directions to get there. The airport also offers a shuttle service between terminals for passengers who need to transfer.

Inside each terminal, you'll find a variety of food options, shops, and services. The Main Terminal has the most options, including a food court, coffee shops, and a few sit-down restaurants. Concourse A and Concourse C have limited options, but still offer a few places to grab a bite or a drink before your flight.

Use our interactive airport map to locate food, services, and airline departure gates.

Connecting Between Terminals

Travelers at Jacksonville Airport can easily move between Concourse A, Concourse C, and the Main Terminal using the Skyway automated train system. The train runs continuously, with frequent departures, and is free to use. The journey time between terminals is approximately 5 minutes.

For those who prefer to walk, there are clearly marked pedestrian walkways connecting the terminals. The walk from Concourse A to the Main Terminal takes approximately 10-15 minutes, while the walk from Concourse C to the Main Terminal takes approximately 5-10 minutes.

Frequent Flier Tips

To help make your experience at Jacksonville International Airport (JAX) as smooth and enjoyable as possible, we’ve gathered the best advice and tips from JAX-based frequent travelers, flight attendants, pilots, and airport staff. Their first-hand insights are sure to provide you with valuable guidance. Here’s what they have to say:

Navigating the Terminals

"JAX has a straightforward layout with one main terminal divided into Concourses A and C. If you're flying with Delta or American Airlines, you'll be in Concourse A. For Southwest and JetBlue, head to Concourse C. The signage is clear, but if you ever feel lost, the information desks are very helpful." — Emily R., Jacksonville, FL, August 2023

"If you have a connecting flight, the terminal is compact enough to make transfers quick and easy. Just follow the signs for your next gate, and you should have no trouble." — Michael T., Orange Park, FL, July 2023

Getting To/From the City

"The JTA Skyway is a great way to get to downtown Jacksonville from the airport. It's affordable and avoids the hassle of traffic. Just make sure to check the schedule, especially on weekends." — Carlos M., Jacksonville, FL, September 2023

"Ride-sharing services like Uber and Lyft are readily available at JAX. The pickup area is conveniently located just outside the baggage claim area. It’s usually faster and cheaper than a taxi." — Linda K., St. Augustine, FL, October 2023

Parking

"If you’re parking at JAX, consider using the Economy Lot. It's a bit further from the terminal, but the shuttle service is frequent and reliable. You'll save quite a bit compared to the hourly or daily lots." — David W., Fernandina Beach, FL, November 2023

"For short trips, the Daily Garage is a good option. It's just a short walk to the terminal, and the rates are reasonable for stays up to a few days." — Jessica H., Atlantic Beach, FL, December 2023

Inside the Airport

"JAX has some great dining options. If you have time, check out Vino Volo for a glass of wine and some small plates. It’s a nice way to relax before a flight." — Robert J., Jacksonville, FL, January 2024

"For quick bites, the food court near the main terminal has a variety of choices. From Chick-fil-A to Firehouse Subs, you won’t go hungry." — Sophia L., Ponte Vedra Beach, FL, February 2024

Avoiding Delays and Stress

"To avoid long security lines, try to arrive at least two hours before your flight, especially during peak travel times. TSA PreCheck can also save you a lot of time." — Mark P., Jacksonville, FL, March 2024

"Keep an eye on the flight information displays. They are updated regularly and can help you stay informed about any changes to your flight status." — Anna S., Jacksonville Beach, FL, April 2024

"If you have a long layover, the Delta Sky Club offers a quiet space to relax, with complimentary snacks and drinks. It's worth the day pass if you need a break." — James D., St. Marys, GA, May 2024

iFly Tip: Maximize your travel time with tips from our airport wait times guide.

Picking Up and Dropping Off Passengers

When picking up or dropping off passengers at Jacksonville Airport, there are a few things to keep in mind. Curbside parking is restricted to active loading and unloading only, so be sure to stay with your vehicle at all times. If you need to wait for your passenger to arrive, there are designated cell-phone waiting areas located near the airport. These areas allow you to park for free and wait until your passenger is ready to be picked up.

It's important to note that there are different terminals at JAX, including Concourse A, Concourse C, and the Main Terminal. Be sure to confirm which terminal your passenger will be arriving or departing from to ensure a smooth pick-up or drop-off experience. With these tips in mind, you can easily navigate the process of picking up and dropping off passengers at JAX.

Parking Facilities & Options

Traveling through JAX Airport? Parking options are plentiful, with both on-airport and off-airport parking available.

On-airport parking is available in the Main Terminal Parking Garage, with over 3,000 spaces, and the Economy Lot, with over 1,000 spaces. The Main Terminal Parking Garage is conveniently located adjacent to the terminal, with easy access to both Concourse A and Concourse C. The Economy Lot is a short shuttle ride away from the terminal, with shuttles running every 15 minutes.

If you're waiting for a passenger to arrive, the cell phone waiting area is located just outside the terminal, with free parking for up to 45 minutes. This area allows you to wait in your car until your passenger has arrived and is ready to be picked up.

For those with disabilities, designated handicapped parking spaces are available in both the Main Terminal Parking Garage and the Economy Lot, with easy access to the terminal and shuttle service.

Off-airport parking is also available for those looking for a more economical option. Several off-airport parking lots are located within a few miles of the airport, with shuttle service to and from the terminal. These lots offer competitive rates and are a great option for those looking to save money on parking.

Get details about JAX parking options and rates, along with more economical off-airport parking options at https://www.ifly.com/airports/jacksonville-international-airport/parking.

Transportation Options

When arriving at the airport, there are several transportation options available to help you get to your destination.

If you prefer to rent a car, there are several car rental facilities located on the lower level of the terminal building. Major providers such as Avis, Budget, Enterprise, and Hertz are available for your convenience.

Taxi services are also available at the airport. The taxi stand is located outside of baggage claim area. The fare from the airport to downtown Jacksonville is approximately $30.

For those looking for a more affordable option, shared ride services such as Uber and Lyft are available. Pickup areas are located outside of baggage claim area. Please note that there may be restrictions on the number of passengers and luggage allowed.

Airport shuttles are also available for transportation to and from the airport. These services are offered by various hotels and shuttle companies. Pickup areas are located outside of baggage claim area. Fares vary depending on the destination and provider.

If you prefer public transportation, the Jacksonville Transportation Authority (JTA) offers bus service to and from the airport. The bus stop is located outside of baggage claim area. Fares start at $1.50 for a one-way trip.

iFly Tip: Stay prepared for security checks with our carry-on baggage guidelines.

Airport Hotels

Discover a range of comfortable and convenient accommodations near the airport. Our comprehensive guide features everything from luxury suites to budget-friendly inns, all located within a short distance of the airport for a hassle-free transit. Whether you're looking for a hotel with a complimentary shuttle service, a refreshing outdoor pool, or modern amenities for a comfortable stay, we've got you covered. Explore our selection of Jacksonville Airport Hotels to find the perfect place for your needs.

Dining, Shopping & Enjoying the Airport

If you're looking for a bite to eat or some last-minute shopping before your flight, JAX has plenty of options to choose from. In Concourse A, be sure to check out P.F. Chang's for delicious Asian cuisine or visit Auntie Anne's for a classic soft pretzel. In Concourse C, Whisky River is a popular spot for drinks and American fare, while Freshens Smoothies offers healthy options for those on-the-go. If you're in the Main Terminal, head to Firehouse Subs for a tasty sandwich or grab a coffee at Starbucks.

When it comes to shopping, JAX Airport has a variety of stores to browse through. In Concourse A, you'll find The PGA Tour Shop for golf enthusiasts and Tech on the Go for any last-minute tech needs. In Concourse C, Hudson News has a selection of books, snacks, and travel essentials. In the Main Terminal, be sure to stop by Paradies Gifts for souvenirs and travel accessories.

The locations of all food, shops, and services at the airport can be found using iFly's interactive map. For a complete list of restaurants, bars, shops, and news stands, check your options here.

Passenger Services

If you are traveling through Jacksonville Airport, you can expect to find a variety of helpful passenger services to make your journey as smooth as possible.

For those who need to stay connected, free wifi is available throughout the airport. If you have lost an item during your travels, be sure to check with the airport's lost and found department located in the main terminal.

Traveling with children? There are designated children's play areas in both Concourse A and Concourse C to help keep little ones entertained during layovers. Additionally, special-needs services are available to assist passengers with disabilities or other special requirements.

If you need to take care of banking needs during your travels, there are ATMs located throughout the airport. And if a medical emergency arises, there is a medical center located in the main terminal for your convenience.

Flight Status Info

As an air traveler, it's important to stay updated on the status of your flight. Fortunately, there are several ways to check for flight status at Jacksonville Airport.

One of the easiest ways to check for flight status is by using the in-airport flight displays (FIDS). These displays are located throughout the airport and provide real-time information on flight departures, arrivals, and gate information. Simply locate the FIDS and search for your flight number to get the latest updates.

Another convenient way to stay informed about your flight status is by using airline mobile phone apps. Most airlines have their own apps that allow passengers to receive alerts about departure delays, cancelations, or gate changes. These alerts can be sent via text, email, or push notifications, so you can stay informed no matter where you are.

Finally, passengers can check the status of their flight departure at JAX by visiting the flight departures page on ifly.com, which provides real-time updates on flight departures, delays, and gate information.

By using these methods, air travelers can stay informed and prepared for any changes to their flight schedule. Safe travels!

Airport Facts & Stats

  • Location: Jacksonville International Airport (JAX) is located in Jacksonville, Florida, United States.
  • Terminals: The airport features a Main Terminal, which includes Concourse A and Concourse C.
  • Airlines Served: The airport is served by major airlines including American Airlines, Delta Air Lines, and Southwest Airlines. For a list of all airlines, check out the JAX Airlines Served page.
  • Passenger Traffic: Jacksonville International Airport handles over 6 million passengers annually.
  • Daily Flights: The airport sees around 100 daily flights.
  • Top Destinations: The most popular destinations served from JAX are Atlanta, Charlotte, Dallas, Miami, and Philadelphia.
  • International Destinations: The airport offers flights to international destinations such as Cancun, Mexico and Toronto, Canada.
  • Hub Status: Jacksonville International Airport serves as a hub for Silver Airways.

Airport History

JAX Airport, also known as Jacksonville International Airport, is located in the northeastern part of Florida. The airport first opened its doors in 1968, and since then, it has been an important hub for both domestic and international flights.

Here are some significant events in the airport's history:

  • 1968 - the airport officially opens for business
  • 1985 - The airport's terminal is expanded to accommodate more passengers
  • 1990 - Jacksonville Airport becomes an international airport with the addition of customs and immigration facilities
  • 2003 - A new parking garage is built, providing additional parking options for travelers
  • 2010 - The airport undergoes a major renovation, including upgrades to the terminal and the addition of new restaurants and shops
  • 2019 - Jacksonville Airport celebrates its 50th anniversary

Today, JAX serves over 6 million passengers annually and continues to be an important transportation hub in the southeastern United States.

Airport Contact Information

For more information about Jacksonville International Airport, please refer to the following contact details:

  • IATA Code: JAX
  • Airport Website
  • Phone: +1 904-741-4902
  • Email: [emailprotected]
  • Mailing Address: Jacksonville International Airport, 2400 Yankee Clipper Dr, Jacksonville, FL 32218, United States

Note that the contact information provided here is subject to change by the airport operator(s).

About this Page: Please note that while we strive to keep the content on this page current and accurate, we cannot guarantee it due to the ever-changing nature of airports and airlines; for more details about our data and practices, refer to our statement. To report any data issues, use our feedback form.

Jacksonville Airport Q&A

The airport has three terminals: Concourse A, Concourse C, and the Main Terminal.

You can use the Skyway automated train system or the clearly marked pedestrian walkways to move between terminals.

Parking options include the Main Terminal Parking Garage, the Economy Lot, and several off-airport parking lots with shuttle services.

Yes, there are various dining options in each terminal, including Firehouse Subs, P.F. Chang's, and Starbucks.

You can check flight status using the in-airport flight displays, airline mobile apps, or the flight departures page on ifly.com.

Transportation options include car rentals, taxi services, rideshares like Uber and Lyft, airport shuttles, and public transportation via the JTA bus.

Yes, free Wi-Fi is available throughout the airport.

Car rental facilities are located on the lower level of the terminal building.

Check with the airport's lost and found department located in the main terminal.

Yes, special-needs services are available to assist passengers with disabilities or other special requirements.

Jacksonville Airport JAX: Help & Info Guide (2024)

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